Frequently Asked Questions
Everything you need to know about Kaizen Innovations and our AT&T services.
We Have Answers
Browse our most frequently asked questions below. Can't find what you're looking for? Contact us directly.
About Us & AT&T
An authorized AT&T External Dealer (EDM — External Dealer Market) is a company officially authorized by AT&T to sell AT&T products and services on their behalf. We are fully certified and authorized, which means we offer the same plans, pricing, and promotions as AT&T's own retail stores.
The advantage of working with an authorized dealer like Kaizen Innovations is the personalized, one-on-one service. You get the full AT&T product suite without the crowded retail store experience.
Yes. As an authorized AT&T dealer, we offer the exact same pricing and promotions available through AT&T corporate stores. In some cases, we may have access to exclusive dealer promotions and bundled offers not available at standard retail locations.
We are committed to full pricing transparency — you will never encounter hidden fees or surprise charges when working with us.
We are based in Fairfax, VA, and primarily serve the Northern Virginia region, including:
Fairfax County, Loudoun County, Prince William County, Arlington, Alexandria, Reston, Vienna, Herndon, McLean, Centreville, Chantilly, Woodbridge, and the greater Washington, D.C. metro area.
If you're outside this area, please contact us — we may still be able to assist you remotely.
Services & Plans
We offer the full range of AT&T products and services, including:
Wireless Plans — personal, family, unlimited, and prepaid plans on AT&T's 5G network.
Internet & Fiber — AT&T Fiber and DSL internet plans for homes and businesses.
Business Solutions — fleet wireless, business internet, and enterprise account management.
TV & Entertainment — DIRECTV satellite and streaming packages.
Device Sales — smartphones, tablets, and accessories with trade-in options.
Corporate & Government — specialized account management for large organizations.
Absolutely — business accounts are one of our specialties. We work with companies of all sizes, from small businesses with 2-3 lines to large enterprises with hundreds of devices requiring fleet management, pooled data plans, and dedicated billing.
Our team can handle account setup, migration from other carriers, ongoing account changes, and serve as your primary point of contact with AT&T for all business-related needs.
Switching to AT&T through Kaizen Innovations is straightforward. Here's the general process:
1. Contact us to schedule a free consultation.
2. We assess your needs and recommend the best AT&T plan(s) for you.
3. We handle the setup — including number porting from your current carrier, which is usually seamless and takes effect within a few hours.
4. We follow up after activation to make sure everything is working perfectly.
You typically keep your existing phone number when switching. Check your current contract for early termination fees before switching.
Yes. AT&T frequently offers device trade-in promotions where you can receive significant bill credits for trading in your current device when upgrading to a new one. The trade-in value depends on the device model, condition, and current promotions available.
Contact us to find out what current trade-in offers are available and whether your device qualifies.
Account & Support
We don't disappear after activation. Our team provides ongoing support for account changes, billing inquiries, device troubleshooting, plan upgrades, and any other AT&T-related needs.
Think of us as your dedicated AT&T account team — you have a direct point of contact rather than navigating AT&T's general customer service queue.
Most AT&T wireless plans do not require long-term service contracts — you can typically cancel at any time. However, if you finance a device through AT&T's installment plan, you'll be responsible for the remaining device balance if you cancel early.
AT&T Fiber internet plans may offer special pricing for a 12-month commitment. We'll clearly explain any terms before you sign up.
You can reach us through any of the following:
Email: info@KaizenInnovationsinc.com
Contact Form: Visit our Contact page and submit your inquiry — we respond within 24 hours.
In Person: Our office is located at 10400 Eaton Pl, Fairfax, VA 22030.
Yes. We can assist with reviewing your AT&T bill, explaining charges, and submitting corrections or disputes on your behalf. We act as advocates for our clients and can interface directly with AT&T to resolve billing issues.
For complex billing disputes, we may escalate on your behalf to our AT&T account representative to ensure a timely resolution.
Still Have Questions?
Our team is ready to answer any questions specific to your situation. Reach out directly — we respond within 24 hours.
Contact Our Team